How do I make a change to my booking?

Both owners and renters can suggest a change to a rental inquiry or confirmed rental. To do this, log into your account and follow these steps:

Select My Rentals from the site menu



Click on the Rental Details of the corresponding rental



Click the Suggest a Change button, located under the rental status bar



To make changes to the dates, you will click the current dates and select new dates



To make changes to the delivery or pick-up location, click the pencil icon next to the Pickup/Delivery Location



To make changes to an add-on, click the pencil icon next to the add-ons section



Once you have suggested a change, the other party must accept the new terms, to put it into effect. When they have accepted, the change is automatically charged and updated in the details. If the new suggestion is not accepted, the rental will move forward under the most recent terms.

*Once a trip has been confirmed, changes that lower the overall price cannot be made.

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